Training Wisdom

Core Characteristics of a Quality Professional

Knowledge

• Foundation - demonstrates a working knowledge of company values and procedures

• Growth Mindset - shows an eagerness and ability to learn quickly

• Work Ethic - committed to executing operating standards all day, every day

• Resources - incorporates resources into all training experiences

Training Skills

• Communication - engages others clearly and effectively using appropriate verbal and nonverbal communication

• Emotional Intelligence - adjusts training approach to accommodate learning needs

• Accountability - consistently seeks and provides accurate and timely feedback

• Strategic - plans to facilitate learning by leveraging training tools

Speed & Accuracy

• Proactivity - anticipates needs and takes initiative

• Flexibility - adjusts quickly to changes and remains calm under pressure

• Efficiency - demonstrates effective time management skills

• High Standards - strives for personal excellence

Leadership

• Integrity - displays honesty and upholds company standards

• Professionalism - exhibits maturity in communication and behavior

• Ownership - takes responsibility for the outcomes of decisions

• Coach - influences others to achieve greater performance

Attitude

• Enthusiasm - exhibits a passion for training and professional excelence

• Teamwork - enjoys collaboration and serving others

• Respect - shoes consideration and appreciation with authority, peers, and trainees

• Optimism - represents the brand by exhibiting positivity and encouragement

3-Step Training Method

Demonstrate - Immitate - Repeat